FAQ – Merchant Portal

A new person can only be created by a logged-in user with the Admin role. A new person can be added in the portal in the Persons section or from the list of branches if the person should have access to a specific branch. Detailed instructions for creating a person can be found in User Manual in the chapter Persons.

The activation email will be sent from the domain @posmansuite.com, which is the only valid domain.

Please contact support:

The preferred and recommended way to log in is to use a QR code, i.e. with the installation of an authenticator (TOTP). If you cannot use this option, you can choose verification via email, where a one-time login code will be sent to the registered email.

This information will be provided by your bank advisor.

A contact person from the company who should have access to statements and extended data manages and decides on access rights for users. The Admin contact was designated by the bank in agreement with the client.

Yes. The change of the main Admin is carried out through the bank advisor based on a request from the responsible person in the company.

The number of users is not limited.

The change is possible only through the bank advisor.

Login is available from the UniCredit Bank website www.unicreditbank.sk via the LOGIN button.

Direct link: https://merchantportal-unicredit-sk.posmansuite.com

No, login via Internet banking is not possible.

The registration must be completed within 30 days. After that, the link will be automatically deactivated.

You can reset your password on the Merchant Portal login screen. The password reset email is valid for 24 hours.

All data is protected and the system complies with PCI DSS and ISO/IEC 27001 standards.

This is the period after the launch of the Merchant Portal, when merchants will receive statements by email according to the current settings and also have the option of downloading statements via the Merchant portal.

  • Free to use – access to the portal is free of charge for all defined users.
  • Enhanced security – access is protected by personal login with two-factor authentication, minimizing the risk of information misuse.
  • Immediate availability and clear overview of transaction data – all transactions from the payment terminal, the SoftPOS payment application, or the e-commerce payment gateway are available in one place.
  • Statement formats HTML, XML, XLSX, CSV, TXT.
  • Statement distribution management – ability to set distribution emails, format (html, xlsx, csv, txt, xml) and frequency (daily, weekly, monthly).
  • In the Merchant Portal, receipts can be archived using the e-Receipt service, and it is also possible to disable printing receipts from the payment terminal for merchants when using this service.

Yes. If a statement contains more than 100,000 transactions, it can only be generated in CSV format. The portal will always notify you.

The password for opening statements sent by email is the Subject external ID. The Subject external ID is located on the Merchant Portal home screen after logging in.

No, it is currently not possible to change the password.

Yes. Electronic receipts will now be part of the Merchant Portal. All users were informed about the change of URL on April 1, 2026.

  • If the user is already an administrator of the portal, the e-Receipt module is automatically active.
  • Other users can activate it and will only have access to the e-Receipt module.

The Merchant Portal is operated in cooperation with SONET, společnost s.r.o.. For this reason, you only see terminals from this supplier. If you have installed POS terminals from another supplier, they are not available in the Merchant Portal.